Refund policy
45-Day Money-Back Guarantee
Experience complete assurance with our 100% money-back guarantee for all InGlow products purchased on our website. If, for any reason, you're not content with your purchase, you can return the product within 45 days for a full refund.
To begin the return process, please reach out to us at hello@inglowskin.com. We'll furnish you with a return shipping label. Once we receive the returned product, your refund will be processed through the original payment method.
It's important to note that shipping and handling fees are non-refundable. We'll refund the product cost, excluding any related shipping and handling fees.
Should you have further inquiries, don't hesitate to contact us at hello@inglowskin.com. We're here to provide assistance.
Refund Policy
You have the choice to return unused products in their original condition within 30 days of delivery. Upon receipt of the returned item, we'll issue a refund for the total order amount, except for the return shipping costs.
To qualify for a return, the item must remain in the same condition as received, with tags intact, unused or unworn, and in its original packaging. Kindly ensure you provide the receipt or proof of purchase.
To initiate a return, please contact us at hello@inglowskin.com. Please note that returns should be directed to the following address: InGlow, Dona Anita Building, E Rodriguez, Quezon City, Philippines.
Once your return is approved, we will furnish you with comprehensive shipping instructions. Please be mindful that unapproved returns will not be accepted. Moreover, if you're located outside the Philippines, please anticipate extended shipping times for your items.
For any inquiries about returns, don't hesitate to connect with us at hello@inglowskin.com. Our team is here to offer assistance.
Damages and Issues
We kindly request that you carefully examine your order upon receipt and inform us promptly of any defects, damages, or incorrect items. Your swift communication is crucial to resolve the matter and take appropriate corrective measures.
Please be aware that returns cannot be processed for sale items or gift cards.
Exchanges
To initiate an exchange for your current item, please follow the return procedure. Once your return is authorized, you can proceed to make a separate purchase for the new item. This method will streamline the resolution process for your convenience.
Refunds
After receiving and assessing your returned item, we will promptly inform you of the approval or decline of your refund request. If approved, the refund will be automatically processed to your original payment method within 10 business days. Do note that the time needed for your bank or credit card company to process and post the refund can vary.
If over 15 business days have passed since we approved your return and you haven't received your refund, kindly reach out to us at hello@inglowskin.com for further support. We're here to assist you.